Delete my account

1.How to request deletion of your account

Account deletion can only be carried out by the Nail Universelle administration. You can submit a request in two ways:

• from the application, via the integrated messaging used to contact the administration;
• by email to contact@nailuniverselle.com, from the address associated with your account.

No other step is required: your request is handled by our team.

2.Information to provide

So that your request can be processed, please state:

• the email address associated with your account;
• your username or professional name;
• the type of account (client, nail technician or seller).

You may be asked to verify that you are indeed the account holder.

3.Prior verifications

Before any deletion, the administration verifies in particular:

• the absence of any ongoing dispute;
• the absence of any ongoing order;
• the absence of any ongoing booking;
• the absence of any pending withdrawal or financial operation.

Deletion may be postponed until the situation is resolved.

4.Processing time

In accordance with the GDPR, your request receives a response within a maximum of 30 days from its receipt.

5.Data that is deleted

Deleting the account erases:

• your profile and personal information;
• your published photos and inspirations;
• your favourites, likes and browsing history;
• your professional profile, where applicable.

6.Data that is retained

Some data must be retained after account deletion, due to legal obligations:

• invoicing data, retained for 10 years (legal obligation);
• the information necessary to handle a dispute, order or refund still in progress.

This data is no longer used to operate your account and is deleted once the legal retention periods expire.

7.Contact

For any question relating to the deletion of your account:

• Email: contact@nailuniverselle.com & support@nailuniverselle.com
• Postal address: 47 rue Vivienne – 75002 Paris, France